how long will my order take to ship?
Australian postage is typically between 5 – 7 business days. Shipping within Australia is free with orders over $100. For Australian orders below $100, delivery is $10 per order.
International orders will be shipped next business day, and generally take up to 14 business days to arrive. International shipping is free for orders over $200. For orders below $200, delivery is $18 per order.
Note during sale times dispatch may take longer than usual, up to 5 days from order to dispatch. please be patient while we will pick, pack and ship your order as soon as possible.
who should i email about my order?
please contact us directly at firstname.lastname@example.org if you have any queries.
what is your returns policy?
We currently do not accept returns, unless product arrives in damaged condition.
will I be required to pay duties and tax on my order?
Orders shipped to countries outside of australia may incur duties and taxes which are applied by customs. the responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Brigitte May in order to receive a refund.
refunds will only be issued once return orders have been received.
please contact your local customs office for more information regarding taxes and duties payable in your region.